Cx Research & Modeling Analyst

GLOBAL PAYMENT HOLDING COMPANY

Multiple Locations, USA
Base: $45,000 - $55,000; bonus/equity: not specifi...
3d onsite
Qualtrics engage / xm discover expertise
Rule-based topic modeling
Natural language processing principles
This role is central to taking our Voice of the Customer (VoC) capabilities to the next level by architecting our AI enterprise text analytics program

Job Summary

  • This role is central to taking our Voice of the Customer (VoC) capabilities to the next level by architecting our AI enterprise text analytics program.
  • You will build scalable frameworks, develop and maintain taxonomy and governance, and ensure the accuracy and integrity of classification through regular model audits.
  • Global Payments offers a comprehensive benefits package including medical, dental, vision care, EAP programs, paid time off, and retirement options.

Matching Summary

This role is central to taking our Voice of the Customer (VoC) capabilities to the next level by architecting our AI enterprise text analytics program.

Salary

Base: $45,000 - $55,000; Bonus/Equity: Not specified; Benefits: Comprehensive package

Skills & Requirements

Must-have

  • Qualtrics Engage / XM Discover expertise
  • Rule-based topic modeling
  • Natural language processing principles
  • Sentiment analysis
  • Taxonomy development and governance

Nice-to-have

  • Systems thinking mindset
  • Entrepreneurial work style
  • Passion for tangible solutions
  • Connect customer signals to business implications

Key Requirements

  • 2+ years of experience in text analytics
  • Hands-on expertise in Qualtrics Engage, XM Discover, or similar
  • Working knowledge of NLP and machine learning
  • Strong understanding of CX metrics (NPS, CSAT, CES)
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter