The Patient Services Clerk is accountable for providing clerical support and facilitates patient management to the Intensive Care Unit, involved in admitting and discharging patients, reception duties and delivering customer service of a high standard
Job Summary
The Patient Services Clerk is accountable for providing clerical support and facilitates patient management to the Intensive Care Unit, involved in admitting and discharging patients, reception duties and delivering customer service of a high standard.
The role offers excellent benefits including salary packaging, ongoing training and development opportunities, flexible working arrangements, and a friendly and dynamic team environment.
St Vincent's Hospital Melbourne is a leading teaching, research and tertiary health service driven by values of Compassion, Justice, Integrity and Excellence.
Matching Summary
The Patient Services Clerk is accountable for providing clerical support and facilitates patient management to the Intensive Care Unit, involved in admitting and discharging patients, reception duties and delivering customer service of a high standard.
Skills & Requirements
Must-have
Competent computer skills
Microsoft Office applications
Prioritise ICU demands
Admit and discharge patients accurately
Maintain high level of customer service
Work collaboratively with Nurse in Charge
Nice-to-have
Pro-active & supportive leadership
Friendly and supportive team environment
Focus on wellbeing initiatives
Culture of continuous improvement
Commitment to Reconciliation
Key Requirements
Competent computer skills
Microsoft Office applications
Ability to work autonomously
Facilitate team outcomes
Assist and support change
Implement process improvements
Communicate effectively with patients and staff
Utilise written and verbal communication skills
Problem solving, conflict resolution, negotiation
Prioritise tasks and meet deadlines
Knowledge of medical terminology (Desired)
Knowledge of Patient Administration Systems (Desired)
Previous administration experience in health setting (Desired)