Amazon is seeking a Workforce Manager responsible for driving service levels, developing strategies for service expansions, and optimizing resource utilization through innovative ideas
Job Summary
Amazon is seeking a Workforce Manager responsible for driving service levels, developing strategies for service expansions, and optimizing resource utilization through innovative ideas.
The ideal candidate is expected to operate with significant autonomy and discretion, influencing internal & external teams with advanced analytical experience.
This role requires the ability to support and own proactive tactical & strategic data analysis driven projects to address customer facing challenges and enable program management.
Matching Summary
Amazon is seeking a Workforce Manager responsible for driving service levels, developing strategies for service expansions, and optimizing resource utilization through innovative ideas.
Skills & Requirements
Must-have
Workforce management metrics
Data driven solutions
Customer-centric culture
Seller's needs
Program management initiatives
Nice-to-have
Discover, invent, simplify, build trust
Passionate about customer experience
Swift data driven solutions
Anticipate and exceed customer needs
Key Requirements
Advanced analytical experience
Basic knowledge of workforce management metrics
Support and own data analysis projects
Experience with HC planning, Scheduling, Real Time management