Customer Success Manager, Key Accounts

Stripe

Atlanta, GA, US
On-site
10+ years enterprise client-facing experience
Strong analytical skills and data navigation
Proven track record in technical account management
Stripe is seeking a Customer Success Manager for Key Accounts who will oversee the post-sales lifecycle for enterprise customers, helping them maximize their investment and drive growth. The ideal candidate should have extensive experience in client-facing roles, especially with technical products, and possess strong analytical and organizational skills

Job Summary

  • Stripe is a financial infrastructure platform empowering millions of companies to accept payments and accelerate new business opportunities.
  • The Customer Success Manager will oversee the post-sales lifecycle for enterprise customers, driving retention, expansion, and mutual renewal outcomes.
  • This role requires delivering proactive workshops, business reviews, and payment insights while advocating for customer needs across internal product and engineering teams.

Matching Summary

Match Score: 85

Stripe is seeking a Customer Success Manager for Key Accounts who will oversee the post-sales lifecycle for enterprise customers, helping them maximize their investment and drive growth. The ideal candidate should have extensive experience in client-facing roles, especially with technical products, and possess strong analytical and organizational skills.

Skills & Requirements

Must-have

  • 10+ years enterprise client-facing experience
  • Strong analytical skills and data navigation
  • Proven track record in technical account management
  • Experience with complex global organizations
  • Executive presence and presentation skills

Nice-to-have

  • Consulting or pre-sales background
  • High-growth environment adaptability
  • Ability to work independently
  • History of resolving difficult customer situations
  • Sales target achievement experience

Key Requirements

  • 10+ years experience in enterprise relationship management
  • Track record leading technical conversations
  • History of success as consultant or technical account manager
  • Proven ability to manage large complex projects
  • Demonstrated resolution of difficult customer situations

Work Rights

Not specified

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