Sofitel Sydney Wentworth is seeking a Guest Service Associate for their front office in Chennai, India. The role involves assisting guests with check-in and check-out procedures, ensuring exceptional service, and promoting hotel facilities
Job Summary
The role involves welcoming guests, registering them, and issuing room keys according to strict departmental standards.
Employees are expected to handle complaints tactfully while maintaining the privacy and confidentiality of all guest information.
The position requires vigilance regarding credit matters and immediate reporting of any suspicious activities to security or management.
Matching Summary
Match Score: 85
Sofitel Sydney Wentworth is seeking a Guest Service Associate for their front office in Chennai, India. The role involves assisting guests with check-in and check-out procedures, ensuring exceptional service, and promoting hotel facilities.
Skills & Requirements
Must-have
Guest check-in and checkout procedures
Cashiering duties and credit handling
VIP recognition and special service delivery
Nice-to-have
Strong interpersonal communication skills
Knowledge of hotel food and beverage services
Ability to work in a team environment
Key Requirements
Relevant front office experience or freshers welcome
Bachelor Degree or Diploma in Hotel Management preferred
Clean and complete uniform with high personal hygiene standards