Customer Experience Representative I

Datavant

Remote, US
Base: $17.78-$22.74 usd ph; bonus/equity: not spec...
Remote
2-3 years customer service experience
1 year call center environment preferred
High school diploma or equivalent
Datavant is seeking a Customer Experience Representative I to support its Provider Exchange customers in a remote setting. The ideal candidate will possess strong customer service skills, demonstrate effective communication, and have experience in fast-paced environments

Job Summary

  • Datavant is a data collaboration platform trusted for healthcare that provides critical data solutions for organizations across the ecosystem.
  • The role involves responding to customer inquiries, resolving standard issues, and providing accurate information in a high-volume, fast-paced environment.
  • Employees must maintain a positive attitude, document interactions accurately, and escalate complex issues to senior representatives when necessary.

Matching Summary

Match Score: 85

Datavant is seeking a Customer Experience Representative I to support its Provider Exchange customers in a remote setting. The ideal candidate will possess strong customer service skills, demonstrate effective communication, and have experience in fast-paced environments.

Salary

Base: $17.78-$22.74 USD per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2-3 years customer service experience
  • 1 year call center environment preferred
  • High school diploma or equivalent

Nice-to-have

  • Familiarity with ticketing systems
  • Experience with RingCentral phone systems
  • Strong active listening skills

Key Requirements

  • 2-3 years of customer service experience required
  • High school diploma or general education degree
  • Data entry and typing skills of 30 WPM or higher

Work Rights

Not specified

Tailored Resume

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