This role analyzes customer information and competitive benchmarking to identify critical actions for improving the customer research and shopping experience across categories
Job Summary
This role analyzes customer information and competitive benchmarking to identify critical actions for improving the customer research and shopping experience across categories.
Key responsibilities include optimizing customer experience merchandising, taxonomy, purchase path, data content, SEO, and post-transaction results.
The position involves managing and mentoring a team, leading online/interconnected initiatives, and examining competitor merchandising strategies.
Matching Summary
This role analyzes customer information and competitive benchmarking to identify critical actions for improving the customer research and shopping experience across categories.
Skills & Requirements
Must-have
customer experience improvement
online merchandising optimization
customer data analysis
competitive benchmarking
leading interconnected retail initiatives
Nice-to-have
ambiguous fast-paced environment
strategic and tactical thinking
cross-functional influence
strong interpersonal skills
Key Requirements
Minimum 2 years online experience
Bachelor's degree or equivalent
Proven results in customer experience or product management