Supervisor, Quality Control- Call Monitoring

Newrez

Not specified
6+ years mortgage servicing experience
Experience in call center processes
Strong analytical and problem-solving skills
Newrez is seeking a Supervisor for their Quality Control team, focusing on enhancing the quality of customer interactions within the mortgage servicing sector. The ideal candidate should possess significant mortgage servicing experience, supervisory skills, and a strong understanding of call center processes

Job Summary

  • At Newrez, we are committed to exceeding the expectations of our customers through superior service and clear communication.
  • The Supervisor will lead the Quality Control team to ensure consistent application of company standards across audits.
  • We offer a comprehensive benefits package that supports your career, community, and wellbeing.

Matching Summary

Match Score: 85

Newrez is seeking a Supervisor for their Quality Control team, focusing on enhancing the quality of customer interactions within the mortgage servicing sector. The ideal candidate should possess significant mortgage servicing experience, supervisory skills, and a strong understanding of call center processes.

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • Experience in Call Center processes
  • Strong analytical and problem-solving skills

Nice-to-have

  • Excellent communication skills
  • Self-motivated and independent worker
  • Strong organizational and detail-oriented skills

Key Requirements

  • High School Diploma or equivalent required
  • Prior supervisory experience preferred
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter