Help Desk Support, Call Center Support Category Location Alexandria, Virginia Remote Type

Info Gain Consulting LLC

Alexandria, Virginia, US
Remote
Trouble call resolution
Ticket tracking system
Remote desktop tools
Provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract

Job Summary

  • Provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service.
  • Perform all tasks 24 hours a day, 7 days a week with the exception of federal holidays.

Matching Summary

Provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.

Skills & Requirements

Must-have

  • trouble call resolution
  • ticket tracking system
  • remote desktop tools
  • NIPRNet and SIPRNet support
  • 24/7 support environment

Nice-to-have

  • support DoD or federal government customers
  • Microsoft Windows operating systems
  • Microsoft Office applications
  • Active Directory account management

Key Requirements

  • 1 to 3 years of experience
  • Associate degree or equivalent
  • DoD 8570.01-M IA certifications
  • Active Secret security clearance
  • United States Citizenship required

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter