Serve as senior support providing expert technical assistance and resolution for hardware, software, and system issues across the organization, with a focus on rapid response and high-quality outcomes
Job Summary
Serve as senior support providing expert technical assistance and resolution for hardware, software, and system issues across the organization, with a focus on rapid response and high-quality outcomes.
Manage and support IT asset lifecycle activities including provisioning, configuration, imaging, deployment, refresh, and secure decommissioning of devices.
Collaborate with our cross‑functional IT teams (infrastructure, networking, security) to identify, coordinate, and implement solutions for recurring issues, process improvements, and technology enhancements.
Matching Summary
Serve as senior support providing expert technical assistance and resolution for hardware, software, and system issues across the organization, with a focus on rapid response and high-quality outcomes.
Skills & Requirements
Must-have
hardware, software, and system issue resolution
desktop and application support
IT asset lifecycle management
collaboration with IT teams
technical documentation and knowledge base maintenance
Nice-to-have
fast-paced environment
groundbreaking space startup
customer service and technical expertise
mentoring junior team members
Key Requirements
Senior support experience
Experience with escalated technical issues
Experience with end-user devices, collaboration tools, AV equipment, and peripherals
Experience with IT asset lifecycle activities
Experience with onboarding and offboarding processes
Experience with IT projects and technology deployments
Experience with technical documentation
Experience with organizational IT policies and security standards