As a Lead Engagement Manager, you will provide strategic leadership across a portfolio of high-value, complex accounts while managing and mentoring a team of Engagement Managers
Job Summary
As a Lead Engagement Manager, you will provide strategic leadership across a portfolio of high-value, complex accounts while managing and mentoring a team of Engagement Managers.
This role partners closely with Strategic Account Managers and Sales leadership to expand solution adoption, uncover growth opportunities and position LexisNexis Risk Solutions as a trusted, long-term partner.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work
Matching Summary
As a Lead Engagement Manager, you will provide strategic leadership across a portfolio of high-value, complex accounts while managing and mentoring a team of Engagement Managers.
Skills & Requirements
Must-have
executive-level customer engagement
fraud and risk SME
multi-year customer strategies
delivery excellence
cross-functional influence
Nice-to-have
thought leadership
customer insights
domain expertise
Key Requirements
Extensive experience in consulting, professional services, financial services or banking
Strong understanding of the financial services industry
Deep knowledge of fraud and risk-related domains
Proven experience leading complex customer engagements
Managing senior stakeholder relationships
Demonstrated people leadership experience
Mentoring or managing high-performing teams
Ability to work effectively with highly technical teams
Translate complex concepts for executive and non-technical audiences
Strong problem-solving, strategic thinking, and decision-making skills
Experience with rule engines and fraud solutions is a strong asset
Fluency in English
Fluency in one additional language (French, Spanish, German, Russian or Italian) preferred