This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner
Job Summary
This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner.
Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Matching Summary
This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner.
Salary
Base: $44,454.00 - $67,890.00 annually; Bonus/Equity: Not specified; Benefits: Employee discounts, Good Office program, Student Loan Payment Matching, Retirement Savings Program, Annual Wellness allowance, Personal reflection day, Tuition Reimbursement
Skills & Requirements
Must-have
Handle telephone, email, chat, fax inquiries
Provide product knowledge and resolve concerns
Support new initiatives and maximize growth
Respond to customer inquiries professionally
Manage policy renewal process and client inquiries
Nice-to-have
Trusted Advisor with respect to insurance
Promote client loyalty and relationship building
Working within the community and giving back
Personal growth and career options
Key Requirements
Post-secondary education or equivalent work experience
General Insurance License (OTL) or General level 1
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications