Manager, Process Management - Recoveries (hybrid)

Capital One

McLean, VA, United States
Mclean, va: $134,400 - $153,300; richmond, va: $12...
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3+ years process management experience
2+ years leading technology delivery processes
2+ years designing internal business processes
** Capital One is seeking a Manager for Process Management in their Recoveries division, focusing on assisting vulnerable customers in financial distress. The role requires expertise in process execution, data analysis, and operations management within a hybrid work environment. Candidates should have experience in process or project management, with strong communication and analytical skills. **

Job Summary

  • The role involves executing and monitoring business processes to help vulnerable customers recover from financial distress and resolve outstanding debt.
  • The Process Manager will provide essential operations management across finance, risk management, communications, project management, and process controls.
  • Candidates hired for this position are not eligible for new employment authorization sponsorship by Capital One.

Matching Summary

Match Score: 75

** Capital One is seeking a Manager for Process Management in their Recoveries division, focusing on assisting vulnerable customers in financial distress. The role requires expertise in process execution, data analysis, and operations management within a hybrid work environment. Candidates should have experience in process or project management, with strong communication and analytical skills. **

Salary

McLean, VA: $134,400 - $153,300; Richmond, VA: $122,100 - $139,400; Performance based incentive compensation available

Skills & Requirements

Must-have

  • 3+ years Process Management experience
  • 2+ years leading technology delivery processes
  • 2+ years designing internal business processes
  • 2+ years technology controls or auditing
  • Microsoft Office or Google Suite proficiency

Nice-to-have

  • Bachelor's Degree or Military experience
  • 4+ years Process Management experience
  • 3+ years Financial Services experience
  • SQL experience
  • PMP, Lean, Agile or Six Sigma certification

Key Requirements

  • High School Diploma, GED or equivalent
  • US work authorization required (no sponsorship)
  • Minimum 3 years in Process/Project/Risk Management
  • Minimum 2 years in technology controls or auditing

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter