Customer Service Agent- Overnight

Aristocrat Interactive

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid (50% in-office)
Inbound call center experience preferred
Hybrid schedule with reliable internet
Camera-ready while working
Aristocrat Interactive is seeking a full-time Customer Service Agent for overnight shifts to provide excellent support and troubleshoot issues for players in the gaming industry. The role requires effective communication skills and technical troubleshooting abilities, along with a commitment to maintaining high customer service standards

Job Summary

  • The role involves providing outstanding service to players in the regulated online real money gaming industry.
  • Candidates must maintain all SLAs for chats and phone call inquiries under 45 seconds while handling up to 70 contacts daily.
  • The position offers a comprehensive benefits package including health, dental, vision insurance, paid time off, and a 401(k) plan.

Matching Summary

Match Score: 85

Aristocrat Interactive is seeking a full-time Customer Service Agent for overnight shifts to provide excellent support and troubleshoot issues for players in the gaming industry. The role requires effective communication skills and technical troubleshooting abilities, along with a commitment to maintaining high customer service standards.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) matching

Skills & Requirements

Must-have

  • Inbound call center experience preferred
  • Hybrid schedule with reliable internet
  • Camera-ready while working
  • 90 wpm typing speed required
  • Troubleshoot computers and mobile devices

Nice-to-have

  • Previous technical support experience
  • VIP customer communication skills
  • Fast-paced dynamic environment
  • Strong time-management skills
  • Initiative and discretion

Key Requirements

  • High School diploma or equivalent; some college preferred
  • At least 21 years old
  • Authorized to work without visa sponsorship
  • Mandatory background screening and regulatory approvals
  • Ability to travel to office 50% of shifts

Work Rights

Must be authorized to work in job posting location without visa sponsorship

Tailored Resume

Cover Letter