Drive measurable commercial impact through service excellence, selling capability, and leadership development on the shop floor, focusing on Conversion, NPS, and leadership ecosystem creation
Job Summary
Drive measurable commercial impact through service excellence, selling capability, and leadership development on the shop floor, focusing on Conversion, NPS, and leadership ecosystem creation.
Design, update, and localize training curricula, deliver training that strengthens service behaviors, selling skills, and product storytelling, and build coaching capability of Store Managers.
Collaborate with various departments for campaign readiness, lead training during peaks and product launches, and support franchise training execution.
Matching Summary
Drive measurable commercial impact through service excellence, selling capability, and leadership development on the shop floor, focusing on Conversion, NPS, and leadership ecosystem creation.
Skills & Requirements
Must-have
Service excellence and selling capability
Leadership development on shop floor
Training development and localization
Retail capability building
Cross-functional collaboration
Franchise training support
Nice-to-have
Consumer focus and problem solving
Digital learning platform proficiency
Strong leadership presence
On-floor coaching skills
Key Requirements
3-5 years in Retail Training or Operations
Degree or Diploma in Sales, Marketing, Retail Management, Business