Service Manager (Consumer Electronics)

TRUST RECRUIT PTE. LTD.

Singapore
Basic salary; bonus allowance; not specified
After sales management experience
Home appliances and audio-visual knowledge
Vendor management and call centre operations
The role involves overseeing the service team's daily operations while providing guidance, coaching, and mentoring to members

Job Summary

  • The role involves overseeing the service team's daily operations while providing guidance, coaching, and mentoring to members.
  • Candidates will be responsible for supervising the service recovery process to drive high customer satisfaction levels.
  • The position requires evaluating contractor performance, managing KPIs, and resolving product quality issues for overseas distributors.

Matching Summary

Match Score: 85

The role involves overseeing the service team's daily operations while providing guidance, coaching, and mentoring to members.

Salary

Basic salary; Bonus allowance; Not specified

Skills & Requirements

Must-have

  • After sales management experience
  • Home Appliances and Audio-Visual knowledge
  • Vendor management and call centre operations
  • Process and system improvements
  • KPI monitoring and budget control

Nice-to-have

  • Strong analytical and logical thought process
  • Project management capabilities
  • Excellent negotiation and presentation skills
  • Customer service oriented mindset
  • Ability to travel as required

Key Requirements

  • Degree in Engineering or related discipline
  • Minimum 5 years of after sales management experience
  • Proven supervisory experience
  • Proficiency in MS Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter