The Key Account Manager Operativo acts as a key link between merchants and internal operational areas, ensuring a smooth and reliable experience
Job Summary
The Key Account Manager Operativo acts as a key link between merchants and internal operational areas, ensuring a smooth and reliable experience.
The role involves coordinating issue resolution, providing first-level operational support, and delivering functional training on the reconciliation platform (CCC).
Fiserv offers benefits including major medical insurance, life insurance, grocery vouchers, savings fund, birthday day off, continuous training, parental leave, and employee wellness programs.
Matching Summary
The Key Account Manager Operativo acts as a key link between merchants and internal operational areas, ensuring a smooth and reliable experience.
Skills & Requirements
Must-have
Operational account management
Issue resolution and follow-up
Use of transactional and reconciliation platforms
Client operational support and training
Coordination with internal operational teams
Nice-to-have
Experience with merchant acquiring portfolios
Report generation and service indicator tracking
Use of ticketing or CRM tools
Leading remote and in-person training sessions
Strong communication and relationship building
Key Requirements
Intermediate advanced English
7 years experience in key account operational management
7 years experience coordinating with back office and operational areas
7 years experience in operational incident analysis and resolution
7 years experience using transactional or reconciliation platforms
7 years experience providing operational support and training