Ship's Store Customer Services Manager

Amentumcareers

Diego Garcia, Unknown, Unknown
Customer service operations management
Supervision and team coordination
Compliance with policies and procedures
The Ship's Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship's Store, ensuring exceptional levels of service while maintaining operational compliance

Job Summary

  • The Ship's Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship's Store, ensuring exceptional levels of service while maintaining operational compliance.
  • Key responsibilities include managing day-to-day operations, supervising the customer service team, and ensuring compliance with all applicable policies, procedures, and regulations.
  • This role requires a minimum of three years of experience as a customer service supervisor with strong leadership and exceptional customer service skills.

Matching Summary

The Ship's Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship's Store, ensuring exceptional levels of service while maintaining operational compliance.

Skills & Requirements

Must-have

  • Customer service operations management
  • Supervision and team coordination
  • Compliance with policies and procedures
  • Resolving customer issues efficiently
  • Monitoring patron feedback

Nice-to-have

  • Leadership mindset
  • Proactive and professional service
  • Calm and diplomatic demeanor
  • Mentoring and coaching staff

Key Requirements

  • 3 years customer service supervisor experience
  • Ability to pass contract medical requirements
  • Working knowledge of retail operations

Work Rights

Not specified

Tailored Resume

Cover Letter