Customer Success Manager, Strategics

Anthropic

New York City, NY, USA
$260,000 - $315,000 usd py
On-site
Strategic relationships with decision makers
Expertise in anthropic products
Drive usage planning and value realization
Drive AI adoption across strategic Digital Native Business accounts, acting as a trusted advisor for a global technology leader

Job Summary

  • Drive AI adoption across strategic Digital Native Business accounts, acting as a trusted advisor for a global technology leader.
  • Develop genuine partnerships, understand multi-pronged business objectives, and serve as a strategic advisor throughout the customer journey.
  • Gather insights that directly inform research priorities, product development, and go-to-market strategies, shaping the future of Anthropic's offerings.

Matching Summary

Drive AI adoption across strategic Digital Native Business accounts, acting as a trusted advisor for a global technology leader.

Salary

$260,000 - $315,000 USD

Skills & Requirements

Must-have

  • Strategic relationships with decision makers
  • Expertise in Anthropic products
  • Drive usage planning and value realization
  • Monitor usage and identify optimization
  • Quantify customer value and ROI
  • Develop change management strategies
  • Own customer lifecycle and success plans

Nice-to-have

  • Passion for AI and responsible development
  • Bring order to chaos mentality
  • Enthusiastic 'roll up your sleeves' attitude
  • True team player

Key Requirements

  • 8+ years in Customer Success, TAM, or Solutions Engineering
  • Experience with F10/F500 tech companies or digital-first businesses
  • Deep understanding of AI landscape and tech stack
  • Technical fluency with AI/ML concepts and integrations
  • Experience with consumption and seat-based models
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter