Head Universal Banker, Whittier Downs Branch

Citigroup

Whittier, California, United States
Base: $53,670.00 - $70,030.00; bonus/equity: discr...
On-site
2-4 years relevant experience
Face-to-face customer service skills
Digital engagement and basic sales
The Head Universal Banker position at Citigroup's Whittier Downs Branch involves leading a team to deliver exceptional customer service while managing various banking transactions and sales. The role focuses on coaching staff, ensuring compliance, and enhancing client experiences through both in-person and digital interactions

Job Summary

  • The Head Universal Banker leads, coaches, and mentors the branch team while executing all service transactions and sales activities.
  • This role champions risk and control by monitoring daily operations and ensuring compliance with bank policies and regulatory procedures.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Match Score: 85

The Head Universal Banker position at Citigroup's Whittier Downs Branch involves leading a team to deliver exceptional customer service while managing various banking transactions and sales. The role focuses on coaching staff, ensuring compliance, and enhancing client experiences through both in-person and digital interactions.

Salary

Base: $53,670.00 - $70,030.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability, wellness programs, and paid time off

Skills & Requirements

Must-have

  • 2-4 years relevant experience
  • Face-to-face customer service skills
  • Digital engagement and basic sales
  • Strong verbal and written communication
  • Analytical and problem solving skills

Nice-to-have

  • Retail experience preferred
  • Open client service orientation
  • Desire to help customers
  • Positive can-do attitude
  • Teamwork and collaboration focus

Key Requirements

  • High School diploma or equivalent
  • 2-4 years of relevant experience
  • Experience with digital tools and marketing technology

Work Rights

Not specified

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