Guest Services Representative Pt

ASM Global

Kansas City, MO, United States
Deliver exceptional guest experience
Address guest questions and concerns
Assist guests with special needs
Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center

Job Summary

  • Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center.
  • Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world class service mindset.
  • Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.

Matching Summary

Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center.

Skills & Requirements

Must-have

  • deliver exceptional guest experience
  • address guest questions and concerns
  • assist guests with special needs
  • enforce venue policies and procedures
  • act as emergency evacuation team member

Nice-to-have

  • energetic and engaging manner
  • world class service mindset
  • maintain good business relations
  • calmly interact with emotional guests

Key Requirements

  • High School Diploma or equivalency
  • Minimum 1 year customer service experience
  • Ability to speak and understand English
  • Able to work evenings, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter