Associate Service Operations Specialist

NTT Communications

Hybrid
Bachelor's degree in it or business administration
Basic work experience in service delivery
Ability to manage customer escalations
NTT Communications is seeking an Associate Service Operations Specialist to coordinate operational activities and improve service delivery in a hybrid work environment. The role is entry-level, focusing on customer service, communication, and problem-solving skills, with a preference for candidates holding a degree in Information Technology or Business Administration

Job Summary

  • The Associate Service Operations Specialist is an entry-level role responsible for planning, coordinating, and monitoring operational activities to deliver approved plans.
  • Key responsibilities include managing shift rosters, ensuring adherence to handover processes, and balancing client needs with strategic company direction.
  • NTT DATA is a global leader serving 75% of the Fortune Global 100, offering a diverse workplace where employees can grow and thrive.

Matching Summary

Match Score: 75

NTT Communications is seeking an Associate Service Operations Specialist to coordinate operational activities and improve service delivery in a hybrid work environment. The role is entry-level, focusing on customer service, communication, and problem-solving skills, with a preference for candidates holding a degree in Information Technology or Business Administration.

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Business Administration
  • Basic work experience in service delivery
  • Ability to manage customer escalations
  • Experience with SLA monitoring and dashboards
  • Strong communication skills for operations leaders

Nice-to-have

  • ITIL foundation certification preferred
  • Experience in large scale multi-national environment
  • Creative problem-solving abilities
  • Team-oriented environment building skills
  • Analytical approach to process improvement

Key Requirements

  • Bachelor's degree in Information Technology or Business Administration
  • ITIL foundation certification (preferred)
  • Basic experience in technical and service management
  • Support operations experience in technology services

Work Rights

Not specified

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