Customer Care Supervisor Technical

Hastings Deering (Australia) Ltd

Acacia Ridge, Australia
Leadership and coaching
Operational excellence
Logistical support
Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence

Job Summary

  • Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence.
  • Manage daily activities across multiple channels to ensure key business performance indicators are met, also reviewing, and identifying continuous improvement initiatives.
  • Hastings Deering offers a wide range of benefits including competitive salary and benefits, a team culture of innovation, collaboration and high performance, and a rewarding career with diverse opportunities.

Matching Summary

Provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence.

Skills & Requirements

Must-have

  • leadership and coaching
  • operational excellence
  • logistical support
  • technical expertise
  • customer service
  • CRM and Microsoft Dynamics AX

Nice-to-have

  • team culture of innovation
  • collaboration and high performance
  • proactive approach to continuous improvement

Key Requirements

  • Minimum five years’ experience
  • Heavy Machinery/ Industrial industry experience
  • Knowledge of Caterpillar parts operations
  • Leadership capacity experience
  • Intermediate computer aptitude
  • Advanced written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter