Customer Service Representative - Rochester, NY

Maximus

Rochester, NY, United States
Base: $17.00ph; bonus/equity: not specified; benef...
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Active certified application counselor certification
High school diploma or ged required
Proficiency in microsoft office suite
** Maximus is seeking a Customer Service Representative to provide telephonic enrollment and outreach services to New York Medicaid recipients in their Rochester, NY office. The role requires maintaining a Certified Application Counselor certification and involves assisting clients with various administrative tasks and special projects. **

Job Summary

  • This on-site position provides telephonic enrollment and outreach services to New York Medicaid recipients while maintaining an active Certified Application Counselor certification.
  • The role offers comprehensive benefits including medical, dental, vision, 401K matching, paid time off, and tuition reimbursement.
  • Candidates must possess computer literacy with proficiency in Microsoft Office and have their own equipment meeting specific Windows or MacOS requirements.

Matching Summary

Match Score: 75

** Maximus is seeking a Customer Service Representative to provide telephonic enrollment and outreach services to New York Medicaid recipients in their Rochester, NY office. The role requires maintaining a Certified Application Counselor certification and involves assisting clients with various administrative tasks and special projects. **

Salary

Base: $17.00/HR; Bonus/Equity: Not specified; Benefits: Comprehensive insurance, 401K match, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • Active Certified Application Counselor certification
  • High school diploma or GED required
  • Proficiency in Microsoft Office suite
  • Windows 10 or MacOS operating system
  • Reliable high-speed internet connection

Nice-to-have

  • Prior experience with Medicaid programs
  • Experience in HIPAA-regulated environments
  • Strong interpersonal communication skills
  • Ability to work collaboratively in a team
  • Proactive approach to meeting deadlines

Key Requirements

  • High school diploma or GED
  • Active Certified Application Counselor (CAC) certification
  • 0-6 months relevant professional experience
  • Prior customer service or data entry experience preferred
  • Some college education or degree preferred

Work Rights

Not specified

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