Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, US
Base: $19-$22ph; bonus/equity: performance-based b...
Not specified
3 years customer service experience
1 year veterinary medicine experience
Strong telephone communication skills
Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, who excels in customer service and possesses strong leadership skills. The ideal candidate will have at least three years of experience in veterinary or related human medical settings, and will be responsible for managing the CSR team, ensuring exceptional client interactions, and fostering a positive team environment

Job Summary

  • The role involves supervising the CSR team, reviewing applications, and conducting interviews to ensure high-quality patient and client care.
  • Candidates will manage practice schedules, address performance issues, and maintain accurate records while fostering a supportive workplace culture.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and opportunities for career growth through tailored development programs.

Matching Summary

Match Score: 85

Great Road Vet Hospital is seeking a Client Service Representative Supervisor in Acton, MA, who excels in customer service and possesses strong leadership skills. The ideal candidate will have at least three years of experience in veterinary or related human medical settings, and will be responsible for managing the CSR team, ensuring exceptional client interactions, and fostering a positive team environment.

Salary

Base: $19-$22/hour; Bonus/Equity: Performance-based bonuses available; Benefits: 401(k) match, CE allowance, pet discounts, health insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary medicine experience
  • Strong telephone communication skills
  • Appointment scheduling proficiency
  • Cash handling and end-of-day procedures

Nice-to-have

  • Leadership and team management skills
  • Experience in human medical fields
  • Knowledge of veterinary drugs
  • Compassionate and energetic attitude
  • Ability to foster professional growth

Key Requirements

  • Minimum 3 years relevant experience
  • High school diploma required
  • Degree in veterinary field preferred
  • 1 year leadership experience preferred

Work Rights

Not specified

Tailored Resume

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