Operation Team Lead (Call Centre) - up $3800

PERSOL SINGAPORE PTE. LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 50 RAFFLES PLACE SINGAPORE LAND TOWER 048623
Sgd 3,300 - 3,500 / monthly pm
On-site
Coaching
Leadership
Microsoft office
PERSOL SINGAPORE PTE. LTD. is seeking an Operation Team Lead for their call center, offering a salary of up to $3,800. The role involves leading a team, achieving KPIs, and ensuring data accuracy while managing customer inquiries and complaints

Job Summary

  • Lead a team of Survey Officers to achieve service levels for assigned surveys within timeline
  • Ensuring the team attains their daily Key Performance Indicators (KPIs)
  • To be the subject matter expert for assigned surveys

Matching Summary

Match Score: 85

PERSOL SINGAPORE PTE. LTD. is seeking an Operation Team Lead for their call center, offering a salary of up to $3,800. The role involves leading a team, achieving KPIs, and ensuring data accuracy while managing customer inquiries and complaints.

Salary

SGD 3,300 - 3,500 / Monthly

Skills & Requirements

Must-have

  • Coaching
  • Leadership
  • Microsoft Office
  • Microsoft Excel
  • Customer Service Management

Nice-to-have

  • Service Recovery
  • Verbal Skills
  • Audits
  • Team Player
  • Customer Service
  • Surveys

Key Requirements

  • Minimum 2 years experience

Work Rights

Tailored Resume

Cover Letter