Rotating shifts (monday to friday, 6:00 am to 2:00 pm or 2:00 pm to 10:00 pm) with on-call responsibilities
Degree level education or equivalent experience
Strong written and verbal communication skills
Ability to stay calm under pressure
Abbott is seeking a Customer Services Advisor for its Toxicology division in Abingdon, UK, to enhance customer experience through effective communication and problem-solving skills. The role involves managing customer inquiries, processing orders, and ensuring compliance with regulatory standards while working in a dynamic environment
Job Summary
The role involves delivering outstanding customer experience within a dynamic toxicology testing environment.
Responsibilities include managing priority response services such as Emergency Call-Outs and Chemist-on-Call.
Employees must work a rotating shift schedule including early morning and evening hours with on-call duties.
Matching Summary
Match Score: 75
Abbott is seeking a Customer Services Advisor for its Toxicology division in Abingdon, UK, to enhance customer experience through effective communication and problem-solving skills. The role involves managing customer inquiries, processing orders, and ensuring compliance with regulatory standards while working in a dynamic environment.
Skills & Requirements
Must-have
Degree level education or equivalent experience
Strong written and verbal communication skills
Ability to stay calm under pressure
Proficiency with Microsoft applications
Experience in customer service environment
Nice-to-have
Previous contact centre experience preferred
Knowledge of Salesforce and Sage systems
Passion for helping people and solving problems
Confident using technology and service systems
Key Requirements
Degree level education or equivalent work experience
Strong communication skills both written and verbal