Senior Director, Future Of Crm International Markets Lead
AstraZeneca
Not specified; not specified; not specified
Senior director level experience
International crm transformation leadership
Ai and agentic solutions implementation
This role leads the transformation of the Customer Engagement model for International Markets by leveraging the new AGENTFORCE LIFE SCIENCE CRM platform
Job Summary
This role leads the transformation of the Customer Engagement model for International Markets by leveraging the new AGENTFORCE LIFE SCIENCE CRM platform.
The successful candidate will drive the implementation of the Future of CRM global program to accelerate AI usage and deliver personalized HCP engagement.
The position requires articulating market needs to inform the CRM Core platform build while limiting local adaptation to less than 20%.
Matching Summary
This role leads the transformation of the Customer Engagement model for International Markets by leveraging the new AGENTFORCE LIFE SCIENCE CRM platform.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Senior Director level experience
International CRM transformation leadership
AI and Agentic solutions implementation
IBEX/OBEX platform expertise
Cross-functional stakeholder management
Change management and adoption strategy
Nice-to-have
Innovation and experimentation mindset
Commercial acumen in life sciences
Strong influencing without authority skills
Experience with matrix organizations
Curiosity for business needs across areas
Key Requirements
Subject-matter expertise in CRM operations
Extensive knowledge of brand commercialization phases