Respond to Tier 1 HR inquiries related to policies, procedures, processes, and system navigation in line with SLAs and quality expectations
Job Summary
Respond to Tier 1 HR inquiries related to policies, procedures, processes, and system navigation in line with SLAs and quality expectations.
Strive for swift and effective resolution of inquiries, ensuring that most requests are addressed promptly at first touch by leveraging readily accessible information and guidelines.
Collaborate with Global People Services – People Services team members to ensure alignment and consistency.
Matching Summary
Respond to Tier 1 HR inquiries related to policies, procedures, processes, and system navigation in line with SLAs and quality expectations.
Skills & Requirements
Must-have
Respond to Tier 1 HR inquiries
Swift and effective resolution of inquiries
Guide employees to self-service tools
Maintain accurate case documentation
Collaborate with Global People Services team
Nice-to-have
Support knowledge base updates
Participate in process improvement initiatives
Share knowledge and best practices
Key Requirements
Bachelor's degree or equivalent experience
1-3 years of experience in HR support or customer service
Familiarity with HR technology (e.g., Workday, case management tools)