Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience
Job Summary
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
The role involves handling time critical issues, building solid customer relationships, and collaborating with product managers, QA, and development teams to deliver solutions.
Workday offers flexible work schedules, supports career growth, and fosters a culture rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User Experience.
Skills & Requirements
Must-have
SaaS enterprise software support
Customer case queue management
Basic SQL query knowledge
Object Oriented Programming basics
API client usage experience
24/7 global support shift participation
Nice-to-have
Creative problem solving
Collaborative team player
Flexible work schedule
Mentoring and coaching skills
Resilience under pressure
Knowledge Centered Service contribution
Key Requirements
3+ years SaaS enterprise software experience
Experience supporting or implementing HCM or Talent solutions
Ability to manage and prioritize support case queues
Basic knowledge of Object Oriented Programming languages
Basic SQL syntax knowledge
Experience with API clients such as SoapUI or Postman
Experience with web service integrations (SOAP, WSDL, XML) preferred