End User Services Engineer

WPP

Türkali, , Turkey
On-site
Level 1 and 2 incident management
On-site support services
User account administration
This role will carry out the effective and efficient everyday technology operations for WPP ET, dealing with level 1 and 2 issues and assisting with project work

Job Summary

  • This role will carry out the effective and efficient everyday technology operations for WPP ET, dealing with level 1 and 2 issues and assisting with project work.
  • Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, ensuring IT deskside operations and standard technology services are delivered and supported.
  • We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry, joining a group of creative problem solvers.

Matching Summary

This role will carry out the effective and efficient everyday technology operations for WPP ET, dealing with level 1 and 2 issues and assisting with project work.

Skills & Requirements

Must-have

  • Level 1 and 2 incident management
  • On-site support services
  • User account administration
  • Asset management
  • Cross-platform experience (Windows and Mac)
  • Meeting room AV support

Nice-to-have

  • Customer-centred culture
  • Empathize and communicate effectively
  • Build excellent relationships
  • Can-do attitude
  • Creative problem solvers

Key Requirements

  • 3 – 5 years in IT help desk / desk side support
  • Working knowledge of AV technology
  • Excellent problem-solving skills
  • Excellent written and verbal communication skills
  • Able to manage time effectively

Work Rights

Not specified

Tailored Resume

Cover Letter