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Nuvei is seeking a Contact Center Supervisor in Bogotá, Colombia, to lead a team of Client Support Specialists focused on customer service and technical support. The role emphasizes employee coaching, performance management, and maintaining operational efficiency in a fast-paced environment.
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Job Summary
The Contact Center Supervisor manages a group of Client Support Specialists responsible for inbound and outbound calls for customer service and technical support issues.
Key responsibilities include assisting staff on challenging issues, monitoring employee performance, and acting as a team player by taking phone calls during high volumes.
The role requires ensuring department compliance with Visa and MasterCard rules while resolving complex issues and documenting findings for knowledge transfer.
Matching Summary
Match Score: 75
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Nuvei is seeking a Contact Center Supervisor in Bogotá, Colombia, to lead a team of Client Support Specialists focused on customer service and technical support. The role emphasizes employee coaching, performance management, and maintaining operational efficiency in a fast-paced environment.
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Skills & Requirements
Must-have
Supervising inbound and outbound call teams
Employee coaching and performance management
Handling escalations and VIP cases
Ensuring Visa and MasterCard compliance
Maintaining operational service levels
Nice-to-have
Strong problem-solving and analytical skills
Experience in technical support environments
Ability to foster an ethical working environment
Proven ability to work under pressure
Active leadership combined with motivation skills
Key Requirements
College diploma or equivalent education
Previous experience supervising a technical team
Excellent knowledge of MS Office
Availability for on-call shifts including evenings and weekends