Gbs Senior Global Process Analyst

Thermo Fisher Scientific UK

Budapest, Hungary
Erp systems (sap, oracle)
Microsoft office suite
Order-to-cash processes
Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer

Job Summary

  • Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
  • As a Customer Service Specialist III, you'll manage customer relationships, drive process improvements, and ensure seamless order fulfillment.
  • This role offers professional development opportunities while working with advanced scientific technologies and solutions.

Matching Summary

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

Skills & Requirements

Must-have

  • ERP systems (SAP, Oracle)
  • Microsoft Office Suite
  • order-to-cash processes
  • customer service metrics
  • contract review
  • commercial terms negotiation

Nice-to-have

  • process improvement methodologies
  • scientific technologies and solutions
  • adapt to shifting priorities
  • train and mentor other team members

Key Requirements

  • Advanced Degree plus 3 years of experience
  • Bachelor's Degree plus 5 years of experience
  • customer service experience
  • scientific, technical, or shared services environment
  • process improvement and project management
  • manage complex customer relationships
  • resolve escalations
  • manage customer master data

Work Rights

Not specified

Tailored Resume

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