Client Support Consultant Ii

Allstate

Base: $56,000.00 - $92,000.00 annually; bonus/equi...
Onsite
High volume service request triage
Direct inbound and outbound call management
Critical thinking for issue resolution
Allstate is seeking a Client Support Consultant II to serve as a liaison between independent agents and Allstate Dealer Services, focusing on providing excellent customer service and resolving complex issues. The role requires strong critical thinking and communication skills to manage high-volume service requests and support agents effectively

Job Summary

  • The Client Support Consultant II serves as the primary liaison between independent agents and Allstate Dealer Services to resolve complex issues.
  • Responsibilities include coordinating pricing, managing new account implementations, and conducting peer quality audits for producer setups.
  • The role requires applying critical thinking to isolate root causes and executing outbound campaigns to communicate business changes to agents.

Matching Summary

Match Score: 80

Allstate is seeking a Client Support Consultant II to serve as a liaison between independent agents and Allstate Dealer Services, focusing on providing excellent customer service and resolving complex issues. The role requires strong critical thinking and communication skills to manage high-volume service requests and support agents effectively.

Salary

Base: $56,000.00 - $92,000.00 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High volume service request triage
  • Direct inbound and outbound call management
  • Critical thinking for issue resolution
  • Pricing coordination and account setup
  • Peer quality audit reviews

Nice-to-have

  • Strategic collaboration with stakeholders
  • Agent relationship building skills
  • Self-service capability promotion
  • Product launch facilitation experience

Key Requirements

  • Background investigation required
  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

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