Customer Care Consultant

AIG Australia

Excellent telephone etiquette
Fluent in oral and written english
Strong customer service orientation
This role involves providing multi-channel customer support for policy servicing, renewals, and new business issuance

Job Summary

  • This role involves providing multi-channel customer support for policy servicing, renewals, and new business issuance.
  • Candidates are expected to promote and cross-sell company products to increase revenue generation while maintaining high service standards.
  • The position requires adherence to a customer-centric framework to deliver an elevated and personalized experience.

Matching Summary

This role involves providing multi-channel customer support for policy servicing, renewals, and new business issuance.

Skills & Requirements

Must-have

  • Excellent telephone etiquette
  • Fluent in oral and written English
  • Strong customer service orientation
  • Ability to meet KPIs and quality scores
  • Experience in contact center environment

Nice-to-have

  • Resilient and resourceful attitude
  • Proactive problem-solving skills
  • Interest in continual improvement initiatives
  • Willingness to work overtime during exigencies

Key Requirements

  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil
  • Certificate in General Insurance preferred
  • Health Insurance Certification advantageous
  • Knowledge of Call Center Systems and MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter