Cx Designer

HUB24

Sydney, Australia
4+ years experience in cx design
Design end-to-end customer journeys
Create journey maps and service blueprints
The role focuses on designing and improving the end-to-end customer experience across digital products, operational processes, and service interactions

Job Summary

  • The role focuses on designing and improving the end-to-end customer experience across digital products, operational processes, and service interactions.
  • Candidates will work hands-on from discovery through delivery, partnering with Product, Operations, Design, and Technology teams to implement practical changes.
  • HUB24 offers a culture that empowers employees to bring ideas and creativity to work without being bogged down by bureaucracy.

Matching Summary

The role focuses on designing and improving the end-to-end customer experience across digital products, operational processes, and service interactions.

Skills & Requirements

Must-have

  • 4+ years experience in CX design
  • Design end-to-end customer journeys
  • Create journey maps and service blueprints
  • Work across organisational boundaries
  • Translate customer needs to outcomes

Nice-to-have

  • Experience in fintech or wealth domains
  • Familiarity with Figma and agile delivery
  • Advocating for customer needs in constraints
  • Influence outcome in ambiguous problem spaces

Key Requirements

  • 4+ years experience in CX design
  • Strong portfolio demonstrating impact
  • Experience in regulated domains (fintech/wealth)

Work Rights

Not specified

Tailored Resume

Cover Letter