It Support Intern

IQVIA Inc

Bogotá, Colombia
First-level technical support
Hardware and software troubleshooting
Ticket system usage
Provide first-level technical support to internal users, resolving basic hardware and software issues

Job Summary

  • Provide first-level technical support to internal users, resolving basic hardware and software issues.
  • Support daily IT operations, including hardware configuration, maintenance, and basic repair of computing equipment.
  • Register, track, and document incidents using ticket systems and assist with IT equipment inventory management.

Matching Summary

Provide first-level technical support to internal users, resolving basic hardware and software issues.

Skills & Requirements

Must-have

  • First-level technical support
  • Hardware and software troubleshooting
  • Ticket system usage
  • On-site office work

Nice-to-have

  • Proactive attitude and curiosity
  • Empathetic and service-oriented approach
  • Team collaboration and knowledge sharing

Key Requirements

  • Active student in technology-related careers
  • Basic knowledge of Microsoft operating systems
  • Good communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter