It Service Desk Agent

University of Arkansas System

$18ph; not specified; no
**
Updating support tickets
Maintaining knowledge base articles
Maintaining equipment records
** The University of Arkansas System is seeking an IT Service Desk Agent responsible for various service desk support activities, including ticket updates, knowledge base maintenance, and assisting staff with computer equipment. The ideal candidate should possess strong communication and analytical skills while working in a collaborative environment. This temporary position offers a salary of $18 per hour and is part of the professional staff. **

Job Summary

  • The IT Service Desk Agent is responsible for a wide range of activities related to service desk support such as updating tickets from member institutions, maintaining accurate knowledge base articles, maintaining accurate equipment records, and assisting staff members with the use of their computer equipment.
  • The successful candidate will possess demonstrated analytics skills and be able to coordinate activities in a collegial and collaborative environment.
  • The University of Arkansas System has developed a tradition of excellence that includes the state’s 1871 flagship, land-grant research university and Arkansas’s premier institution for medical education, treatment and research.

Matching Summary

Match Score: 75

** The University of Arkansas System is seeking an IT Service Desk Agent responsible for various service desk support activities, including ticket updates, knowledge base maintenance, and assisting staff with computer equipment. The ideal candidate should possess strong communication and analytical skills while working in a collaborative environment. This temporary position offers a salary of $18 per hour and is part of the professional staff. **

Salary

$18/hr; Not specified; No

Skills & Requirements

Must-have

  • Updating support tickets
  • Maintaining knowledge base articles
  • Maintaining equipment records
  • Assisting staff with computer equipment
  • Strong written communication skills
  • Strong oral communication skills

Nice-to-have

  • Collegial and collaborative environment
  • Demonstrated analytics skills

Key Requirements

  • Proof of legal authority to work in the United States

Work Rights

Must have proof of legal authority to work in the United States

Tailored Resume

Cover Letter