Basic networking knowledge including ip addressing
**
Hays Electrical Services is seeking a Tier 2 IT Support Technician for their Wichita Falls branch, responsible for providing on-site technical support to end users. The ideal candidate should have at least three years of IT support experience, strong troubleshooting skills, and the ability to operate independently while aligning with centralized IT teams.
**
Job Summary
Hays Electrical Services is seeking a Tier 2 IT Support Technician to serve as the primary on-site IT presence for their Wichita Falls branch office.
The role involves providing frontline and escalation-level technical support for Windows workstations, business applications, printers, and mobile devices while collaborating with headquarters.
Candidates must be able to perform basic network troubleshooting, manage local IT equipment inventory, and coordinate infrastructure changes with the central IT team.
Matching Summary
Match Score: 75
**
Hays Electrical Services is seeking a Tier 2 IT Support Technician for their Wichita Falls branch, responsible for providing on-site technical support to end users. The ideal candidate should have at least three years of IT support experience, strong troubleshooting skills, and the ability to operate independently while aligning with centralized IT teams.
**
Skills & Requirements
Must-have
3+ years hands-on IT support experience
Windows desktop and laptop environment support
Basic networking knowledge including IP addressing
Experience with ticketing systems
Ability to operate independently at remote site
Nice-to-have
Experience supporting branch or remote offices
Familiarity with Microsoft 365 and Entra ID
Experience with endpoint management tools
Strong customer service mindset
Team-oriented attitude
Key Requirements
3+ years of IT support experience
CompTIA A+, Network+, or equivalent certification preferred
US work authorization required (implied by location)