Especialista Soporte A Clientes -tomateros De Culiacán
Ticketmaster LLC
Estadio Tomateros, Culiacán, Mexico
Onsite
Customer service experience
Field work experience
Project tracking
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event
Job Summary
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event.
This role combines customer service, operations, analysis, training, and coordination, becoming a fundamental pillar for the success of the most important events in the business.
Benefits include direct contract with the company, legal and superior benefits, and a collaborative and dynamic work environment.
Matching Summary
As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire operational cycle of an event.
Skills & Requirements
Must-have
Customer service experience
Field work experience
Project tracking
Data analysis and reporting
Salesforce or similar CRM
On-site access control coordination
Nice-to-have
Passion for exceptional service
Decision-making under pressure
Team coordination
Root cause identification
Collaborative and results-oriented
Adaptable to different work environments
Key Requirements
Minimum 3 years of experience
Bachelor's degree in Business Administration, Communication and Entertainment, Business, or related field