Consumer Complaint Analyst

NC Utilities Commission

North Carolina, US
Recruitment range: $39,244 - $62,000; bonus/equity...
Complaint analysis and dispute resolution
Investigate formal and informal complaints
Analyze and compare data
The Public Staff serves as an advocate for the using and consuming public, ensuring that concerns related to regulated utility services in North Carolina are addressed fairly and effectively

Job Summary

  • The Public Staff serves as an advocate for the using and consuming public, ensuring that concerns related to regulated utility services in North Carolina are addressed fairly and effectively.
  • Staff members collaborate regularly with colleagues across the Communications, Electric, Natural Gas, Water, and Legal Divisions to efficiently address and resolve consumer issues.
  • Benefits to include: 12 Annual Paid Holidays and monthly accrual of vacation and sick leave, North Carolina State Health Plan, and NC State Retirement.

Matching Summary

The Public Staff serves as an advocate for the using and consuming public, ensuring that concerns related to regulated utility services in North Carolina are addressed fairly and effectively.

Salary

Recruitment Range: $39,244 - $62,000; Bonus/Equity: Not specified; Benefits: State Benefits, including health insurance, retirement

Skills & Requirements

Must-have

  • Complaint analysis and dispute resolution
  • Investigate formal and informal complaints
  • Analyze and compare data
  • Communicate results verbally and in writing
  • Collaborate with colleagues across divisions

Nice-to-have

  • Advocate for the using and consuming public
  • Facilitate interactions and mediate disputes
  • Build and maintain effective working relationships

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • One year experience in complaint analyst work
  • Legally authorized to work in the United States

Work Rights

Legally authorized to work in the United States at the time of hire and throughout employment

Tailored Resume

Cover Letter