PCCW-HKT DataCom Services Ltd is seeking a Senior Support Engineer to manage event notifications and maintenance schedules for customers in the telecom industry. The role requires strong decision-making, negotiation skills, and operational management experience while ensuring timely communication of planned events
Job Summary
The role is accountable for organizing and executing event management to ensure timely customer notifications for planned events or urgent maintenance.
The incumbent must negotiate and coordinate with internal engineering teams and external suppliers to optimize maintenance schedules and minimize business impact.
The position requires managing team resources to meet predefined KPI targets while adhering to strict information security and privacy policies.
Matching Summary
Match Score: 85
PCCW-HKT DataCom Services Ltd is seeking a Senior Support Engineer to manage event notifications and maintenance schedules for customers in the telecom industry. The role requires strong decision-making, negotiation skills, and operational management experience while ensuring timely communication of planned events.
Skills & Requirements
Must-have
3 years telecom industry experience
IP Internet Transmission knowledge
Operational incident management workflow
Fluent English speaking and writing
Customer oriented independent work
Nice-to-have
Negotiation with event planners
Team resource management skills
Process review and reinforcement
Data consolidation and reporting
Key Requirements
University Degree in Electronic/Electrical Engineering OR Higher Certificate with 5 years experience
3 years minimum experience in telecom industry field
Familiarity with operational and incident management techniques