Director, Client Success

Robbins Recruiting Solutions

Dallas, TX, United States
On-site
Client success leadership
Retention and expansion strategies
Kpi and performance tracking
This is an exciting opportunity to step into a leadership role where you’ll shape the client experience, lead a high-performing team, and drive retention and growth strategies

Job Summary

  • This is an exciting opportunity to step into a leadership role where you’ll shape the client experience, lead a high-performing team, and drive retention and growth strategies.
  • You will lead, coach, and develop a team of client success and account management professionals while designing and executing retention and expansion strategies with a commercial mindset.
  • The role requires partnering cross-functionally to improve processes and elevate client outcomes, ensuring exceptional service delivery and client satisfaction.

Matching Summary

This is an exciting opportunity to step into a leadership role where you’ll shape the client experience, lead a high-performing team, and drive retention and growth strategies.

Skills & Requirements

Must-have

  • Client success leadership
  • Retention and expansion strategies
  • KPI and performance tracking
  • Cross-functional collaboration
  • Client relationship management
  • Escalation handling
  • Operational excellence

Nice-to-have

  • Coaching and team development
  • Scalable process building
  • Solutions-oriented approach
  • Fast-paced environment
  • Commercial mindset

Work Rights

Not specified

Tailored Resume

Cover Letter