Customer Contact Officer

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Onsite
1 year bpo experience
Omni-channel customer service skills
Intermediate excel and word proficiency
Acquire Intelligence Australia is seeking a Customer Contact Officer to provide exceptional customer service for a leading ticketing and event supplier. The position involves addressing customer inquiries across various platforms, ensuring a seamless experience for clients attending events

Job Summary

  • You will serve as an ambassador supporting customers across multiple platforms including phone, email, and social media for major Australian events.
  • The role involves processing refunds, managing ticket orders, and solving diverse customer problems in a vibrant, inclusive environment.
  • Employees benefit from internal promotion opportunities, leadership training courses, and yearly kick-off parties with major giveaways.

Matching Summary

Match Score: 85

Acquire Intelligence Australia is seeking a Customer Contact Officer to provide exceptional customer service for a leading ticketing and event supplier. The position involves addressing customer inquiries across various platforms, ensuring a seamless experience for clients attending events.

Skills & Requirements

Must-have

  • 1 year BPO experience
  • Omni-channel customer service skills
  • Intermediate Excel and Word proficiency
  • Strong PC and Microsoft Office skills
  • Ability to work flexible onsite schedules

Nice-to-have

  • Zendesk platform experience
  • Previous AU accounts knowledge
  • Knowledge of Australian locations
  • Relevant industry experience in events
  • Documentation and business communication skills

Key Requirements

  • At least 1 year BPO experience
  • Flexible work schedule availability
  • Intermediate level Excel and Word skills

Work Rights

Not specified

Tailored Resume

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