Base: $108,400-$162,600; bonus/equity: not specifi...
Remote
4+ years support enablement experience
Technical saas product environment background
Instructional design and content creation skills
Harvey is seeking a Support Enablement Lead to develop and implement strategies for onboarding and continuous training within their support organization. The ideal candidate will have experience in support enablement in a technical SaaS environment, with a strong emphasis on mentorship and instructional design
Job Summary
Harvey is transforming legal and professional services by combining frontier agentic AI with deep domain expertise.
The role involves co-owning the enablement roadmap, designing scalable onboarding programs, and overseeing the QA strategy for the support team.
This position requires a strategic thinker who can influence roadmaps while executing day-to-day work to build and deliver learning programs.
Matching Summary
Match Score: 85
Harvey is seeking a Support Enablement Lead to develop and implement strategies for onboarding and continuous training within their support organization. The ideal candidate will have experience in support enablement in a technical SaaS environment, with a strong emphasis on mentorship and instructional design.
Salary
Base: $108,400-$162,600; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
4+ years support enablement experience
Technical SaaS product environment background
Instructional design and content creation skills
Mentoring senior individual contributors
Data-driven program improvement approach
Nice-to-have
Experience with LMS platforms
Video creation tool proficiency
AI-assisted content development workflows
Fast-paced release cycle adaptation
Deep familiarity with technical support workflows
Key Requirements
4+ years of experience in support enablement
Experience within a technical SaaS product environment
Proven ability to mentor others in a senior IC capacity