Technical Support Specialist, Platform

rippling

Remote, , US
Base: 20.00 - 23.00 usd ph; bonus/equity: equity i...
Remote
Technical support domain experience
Customer issue resolution
Crm system documentation
Rippling provides a unified platform to manage HR, IT, and Finance systems, automating employee lifecycle processes globally

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems, automating employee lifecycle processes globally.
  • The Technical Support team ensures seamless customer experiences by resolving technical challenges and collaborating with Product and Engineering teams.
  • Rippling offers competitive salary, benefits, equity, and is committed to diversity, inclusion, and reasonable accommodations.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems, automating employee lifecycle processes globally.

Salary

Base: 20.00 - 23.00 USD per hour; Bonus/Equity: Equity included; Benefits: Competitive benefits

Skills & Requirements

Must-have

  • Technical support domain experience
  • Customer issue resolution
  • CRM system documentation
  • Shift work 9am to 6pm PST
  • Strong written and verbal communication
  • Organizational skills
  • Product knowledge maintenance

Nice-to-have

  • Collaborative team environment
  • Continuous learning and development
  • Customer-centric approach
  • Problem-solving mindset
  • Flexibility with job duties
  • Passion for skill growth

Key Requirements

  • Bachelor’s degree or relevant experience
  • 1-4 years technical support experience
  • Reside in Pacific or Mountain timezone
  • Ability to work shifts 9am-6pm PST

Work Rights

Not specified

Tailored Resume

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