Technical Product Owner - Ai

bankcarriere.nl

Not specified
Ai-powered solutions
Generative ai governance
Agile structure of squads and tribes
ING is seeking a Technical Product Owner for AI to enhance customer journeys through AI-powered solutions, emphasizing responsible governance and collaboration within an Agile structure. The ideal candidate will bridge business and IT, possess a strong understanding of AI technologies, and have experience in customer journey mapping and digital product development

Job Summary

  • As an AI Customer Journey Expert, you’ll extend this core CJE mission by identifying, designing, and delivering AI-powered solutions—from generative AI chatbots to intelligent automation—aligned with ING’s responsible AI governance and “first nail it, then scale it” approach.
  • You will operate within ING’s Agile structure of Squads and Tribes, collaborating with data scientists, engineers, UX, operations, and risk to ensure AI is built safely, responsibly, and close to the customer—consistent with ING’s innovation philosophy.
  • Monitor AI performance using ING’s “first nail it, then scale it” principle for model rollout and value realization.

Matching Summary

Match Score: 85

ING is seeking a Technical Product Owner for AI to enhance customer journeys through AI-powered solutions, emphasizing responsible governance and collaboration within an Agile structure. The ideal candidate will bridge business and IT, possess a strong understanding of AI technologies, and have experience in customer journey mapping and digital product development.

Skills & Requirements

Must-have

  • AI-powered solutions
  • Generative AI governance
  • Agile structure of Squads and Tribes
  • Customer journey mapping
  • AI solution design
  • Responsible AI and risk frameworks

Nice-to-have

  • Customer empathy
  • Data-driven decision making
  • Cross-functional collaboration
  • Organizational sensitivity
  • Resilience and responsibility

Key Requirements

  • 3–7 years experience
  • Banking or financial services experience preferred
  • AI transformations or automation initiatives experience
  • Collaborating with data scientists, engineers, or risk functions experience
  • Understanding of LLMs, NLP, machine learning concepts
  • Awareness of AI risks, data privacy, and regulatory constraints

Work Rights

Not specified

Tailored Resume

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