It Technician Ii

Cscae

Fully remote
Client setup and configuration
Hardware and software troubleshooting
Service desk ticketing system
Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements

Job Summary

  • Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.
  • Comprehensive and competitive benefits package and flexibility that promotes work-life balance.
  • A work environment where all employees are valued, respected and safe.

Matching Summary

Supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.

Skills & Requirements

Must-have

  • Client setup and configuration
  • Hardware and software troubleshooting
  • Service desk ticketing system
  • Microsoft Active Directory
  • Microsoft Office 365 support
  • TCP/IP networking knowledge

Nice-to-have

  • Excellent customer service skills
  • Ability to explain technical data
  • Identify trends in helpdesk calls
  • Cross-training other staff members

Key Requirements

  • 5-8+ years of experience
  • AA degree in IT + 3-5 years experience
  • Bachelor's degree in IT + 2-3 years experience
  • Eligible for DoD Personal Security Clearance
  • U.S. citizens only

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter