Customer Service Representative With Danish (m/f/x)
3M
Wrocław, Poland
Hybrid
Danish language proficiency c1
English language proficiency c1
Erp systems (sap preferred)
Proactively manage customer relationships, acting as the single point of contact for all queries and issues, and maintaining relationships with Premium Accounts by understanding and anticipating their service needs
Job Summary
Proactively manage customer relationships, acting as the single point of contact for all queries and issues, and maintaining relationships with Premium Accounts by understanding and anticipating their service needs.
Handle customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, and notify customers of any order issues, including updating customer portals as necessary.
Collaborate with internal logistics, Customer Issue Resolution, collection teams, and business stakeholders to guarantee service quality and resolve claims, while participating in customer meetings to identify opportunities for improvement.
Matching Summary
Proactively manage customer relationships, acting as the single point of contact for all queries and issues, and maintaining relationships with Premium Accounts by understanding and anticipating their service needs.
Skills & Requirements
Must-have
Danish language proficiency C1
English language proficiency C1
ERP systems (SAP preferred)
CRM systems
Customer service experience
Nice-to-have
Self-motivation and initiative
Interpersonal skills
Collaborative team-oriented approach
Analytical skills
Solutions-focused mindset
Key Requirements
Minimum 2-3 years professional experience in Customer Service
Experience in Order Management, Supply Chain, or Accounting considered