Billing Customer Service Advisor

Yorkshire Water Services Ltd

Bradford, United Kingdom
Base: £25,869 - £30,640; bonus/equity: annual perf...
On-site
Exceptional customer service
Handle billing calls and queries
Update customer information
You will be expected to provide exceptional customer services to all Yorkshire water customers, supporting customer needs across all channels, ensuring our billing records are kept up to date

Job Summary

  • You will be expected to provide exceptional customer services to all Yorkshire water customers, supporting customer needs across all channels, ensuring our billing records are kept up to date.
  • We are committed to providing a work environment that supports your well-being and allows you to maintain a healthy work-life balance.
  • We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Matching Summary

You will be expected to provide exceptional customer services to all Yorkshire water customers, supporting customer needs across all channels, ensuring our billing records are kept up to date.

Salary

Base: £25,869 - £30,640; Bonus/Equity: Annual performance related bonus; Benefits: Attractive pension, 25 days annual leave plus 1 Wellness Day, flexible benefits package

Skills & Requirements

Must-have

  • Exceptional customer service
  • Handle billing calls and queries
  • Update customer information
  • Identify and support vulnerable customers
  • Good Maths & English skills
  • Emotional intelligence skills

Nice-to-have

  • Previous contact centre experience
  • Maintain good relationships with stakeholders
  • Negotiating & influencing skills
  • Experience in training and supporting colleagues

Key Requirements

  • 6 months experience in customer service
  • GCSE Level 4 Pass or equivalent in Maths & English
  • Hybrid working available

Work Rights

Not specified

Tailored Resume

Cover Letter